Wizards of the Coast Reportedly Bans MTGO Player From Bug Reimbursement System For Reporting Too Many Bugs

A Magic: The Gathering Online (MTGO) player was reportedly banned from the bug reimbursement system for reporting known bugs in the game.

Magic Online player YamaKiller has taken it to Twitter to share a screenshot of what appears to be a response from the MTGO support representative explaining why his account has been banned from the MTGO event reimbursement system.

“The event reimbursement system exists to assist users when they encounter an unexpected bug or error, but it should not be used as a crutch if you are consistently unable to operate the program effectively,” the message reads. “We have determined that your repeated requests for known issues is outside the spirit of the policy in a way that we consider abusive. Due to this, you are no longer eligible for event reimbursement.”

. @MagicOnline just banned me from asking for reimbursement because i would report "known issues" because it is "outside the spirit of policy" and "considered abusive". Am i living in reality? Getting punished for reporting known bugs?????? pic.twitter.com/CUk4LnzkOR

— yamakiller (@yamakiller_MTG) June 2, 2021

YamaKiller is a Twitch streamer who grinds MTGO a lot, so the chances of him encountering bugs are probably more frequent than an average player, so Wizards should consider his request for reimbursement in their analysis. When I played MTGO years ago, I didn’t find any issues in getting reimbursement when I encountered technical issues in the game, but I’m not a nonstop grinder like YamaKiller and I’ve only reported issues twice, so it seems Wizards have put a limit to the amount of times he can get an event reimbursement. It’s still unclear what bug YamaKiller requested an event reimbursement for, but it sounds like he’s done this a bunch of times.

Some Twitter users pointed out how there appears to be missing details from Yamakiller’s story:

Sorry but if you are reporting the same bug over & over this would be a reasonable response. Expecting a free draft over & over because you can grab a bugged card would not be in the spirit of the reimbursement program. Not saying that is what you did, but the details matter.

— Rmatthews (@uormatthews) June 2, 2021

I feel like there's important missing information here. How often did you report a known issue? Did you only report known issues? Were you frequently among the first people who reported an issue that was eventually flagged as known?

— ADHD, Esq. (@LegalySarcastic) June 2, 2021

YamaKiller went on to defend his claim against those who think that he’s abusing the system:

It is pretty funny how everyone claims to know how I was abusing and not telling the full story around my reimbursement ban, when 95% or more of my files/magic I play is on stream/youtube videos where you can see exactly what I do all the time.

— yamakiller (@yamakiller_MTG) June 3, 2021

Have you encountered and reported bugs in MTGO or MTG Arena before? Feel free to talk about it in the comments section below.

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